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Don’t Let First Impressions Overshadow Potential Customers

Malcom Gladwell

National Educational Computing Conference (NECC) opening keynote speaker, Malcolm Gladwell, discusses the good and bad of rapid cognition in his book, Blink. He defines rapid cognition as the snap decisions we make when we meet new people, try new products, visit new places, etc. - moments that build our first impressions. Although Gladwell [...]